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element54 helps marketers engage customers and build their brands by developing strategies, evaluating and tracking marketing communications, and linking research attitudes to behavioural databases. element54 has expertise in a broad range of sectors including loyalty programs, retail, CPG, financial services, lottery & gaming, airlines and health/pharma.

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The Art of Asking a Question

Posted by Bernie | Posted in MR Posts | Posted on 03-09-2010

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71% want euthanasia legalized

The above headline appeared in a recent newspaper article.  A few days later, there was a letter to the editor about polling, and the art of asking “the question”.

How the pollster asked the question: “Do you believe decriminalizing euthanasia and assisted suicide is the right way to help people die with dignity?” (as an aside, I wonder how many people actually understood the question).

How the reader suggested asking the question: “Do you support killing people who are old or sick”.  Without any intention to make light of such a significant and emotional issue, the reader simply suggested that their question would have resulted in a dramatically lower percentage agreeing to this question (and hence less newsworthy).

In our research capacity, the fine art of “asking the question” is the outcome of:

  • Knowledge of the client and business issues,
  • Previous experience with similar categories/brands/situations,
  • Considered, tested & validated survey language.

With all the complexities surrounding today’s survey design process, let’s remember that it all starts with a good question.

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